Refund policy

We stand firmly behind the quality and service of our products and we understand that sometimes our product just doesn’t meet your needs. We offer 30 Days Easy Return Warranty because we want to ensure that your purchase is satisfactory and worry-free!

Products that meet the following conditions can be returned within 30 days without any reason.

1. The products are unused like new and in good condition for re-sale or a 10% restocking fee to cover repairs or part replacement will be charged if the parts are missing or the items are used. The restocking fee will be deducted from your refund.
2. Customers are required to return items disassembled and repackaged as they were originally received.

All return costs including shipping will be covered by WOKA® unless:

1. The product is damaged maliciously
2. The product is broken down of colors and damage caused by sun and water exposure.
3. Unauthorized modifications

Refund

1. Returned items are subject to inspection prior to issuing a refund. A refund will be issued the next business day after we receive the returned items, and it may take 2 business days to be processed by your credit card provider.
2. We strongly suggest using a traceable and insurable shipping method to return the items. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.
3. Orders made via 3rd-party sellers, including Amazon, are not eligible for this return policy.

The Steps of Product Return

1. Contact our customer service cs@wokamall.com with your order number. We may ask for photos or videos for our records--and you can supply would be much appreciated and will make your return quick
2. Send the product to the address provided by our support team.
3. We will issue refund after the inspection.

CANCELLATION

Canceling Unshipped-out Orders

Orders placed by 2:00 am Pacific Time (US & Canada) will be handled and shipped the same business day, and orders placed after 2:00 am Pacific Time (US & Canada) will be handled and shipped the next business day!

If you are canceling your order which has not yet to be shipped out, please kindly contact us via cs@wokamall.com. To deal with it as quickly as possible, please include your ORDER NUMBER.